Q1: Why CUTECH?
A1: We take pride in our market experience and customer service. With years of research and development, we have the expertise to meet your demand for a product with competitive price and quality. To us, your satisfaction is everything and our team is committed to providing a smooth experience.
Q2: How do you ensure quality?
A2: We have ISO 9001 and SGS certification. Before each shipment, our inspectors check all goods to be sent out.
Q3: When can I get a quote?
A3: Within 24 hours after we receive your inquiry. If urgent, you can call or email from the contact section.
Q4: MOQ
A4: Our minimum order quantity is typically 1000 pcs, depending on the products.
Q5: What are the shipping methods?
A5:By sea or by air. If you need samples,based on the weight and volume of goods, we have regular and express shipping through DHL, UPS, TNT and FEDEX.
Q6: How long is delivery?
A6: It will generally take 5-10 days if the goods are in stock, and 20-30 days if they are not.
Q7: Do you offer technical support?
A7: Yes, we have a dedicated team to help addressing any questions you have.
Q8: Do you offer free samples?
A8: If requested, we can send you sample products for tests.
Q9: Can we make OEM or ODM? / Can we put customer brand?
A9: Yes, we can customize OEM and ODM when the quantity is large., Customer logo, color, shape and , packaginge method should be provided however.
Q10: What is the warranty on your products?
A10: One year after shipment. We will respond quickly should there be any concerns.
Q11: Why should we choose your products over competitors?
A11:Our strength lies in years of manufacturing expertise combined with deep market insights and robust R&D. This synergy enables us to provide top-tier, dependable products while maintaining excellent cost-efficiency for our clients.
Q12: What steps do you take to guarantee product excellence?
A12:Quality is embedded in our process. We strictly adhere to international benchmarks like ISO 9001 and SGS certifications. Furthermore, no order leaves our facility without passing a comprehensive, 100% pre-shipment inspection.
Q13: Which payment methods do you support?
A13: To ensure a seamless global transaction experience, we accept a versatile range of payment options, including telegraphic transfer (T/T), Letter of Credit (L/C), Western Union, and PayPal.
Q14: How are deliveries handled?
A14:We tailor our logistics to your timeline and budget. Depending on the volume and urgency of your order, we provide express courier services (via trusted partners like FedEx, DHL, UPS, and TNT), alongside standard air and ocean freight.
Q15: Are custom branding and tailored designs (OEM/ODM) possible?
A15: Absolutely. We fully support both OEM and ODM partnerships for volume orders. You have complete flexibility to personalize the merchandise with your own logos, color schemes, tailored designs, and bespoke packaging.